Please read these terms and conditions carefully before using our Platform and mobile application ("Platform"). By accessing or using the Platform, You agree to be bound by these terms and conditions. If You do not agree with any part of these terms and conditions, You must not use the Platform. Please note, these terms and conditions reflect the full service offered by Boostworks People Engagement Limited (“BW”).

Please note, some features referenced in these terms and conditions may not apply to the Platform You have access to.

Privacy Notice

We respect Your privacy and are committed to protecting Your personal information. Our Privacy Policy, which is incorporated into these terms and conditions by reference, outlines how we collect, use, disclose, and protect Your personal information. By using the Platform, You consent to the collection and use of Your personal information as outlined in our Privacy Policy .

Acceptance of Terms

By using this Platform, You acknowledge that You have read, understood, and agree to be bound by these terms and conditions, as well as any additional terms and conditions that may apply to specific sections or services of the Platform. We reserve the right to modify or amend these terms and conditions at any time without prior notice. Your continued use of the Platform after any such changes constitutes Your acceptance of the revised terms and conditions.

Terms and Conditions

The Platform is controlled, operated, and administered by Boostworks People Engagement Limited, Company Number No 04516741, whose registered office is at Victor House, Wheatley Business Centre, Old London Road, Wheatley, Oxford, OX33 1XW, VAT Reg No 805 4597 19 ("BW", "We", "Us" or "Our") from its offices within the United Kingdom.

BW makes no representation that materials within the Platform are appropriate or available for use at other locations outside of the United Kingdom and access to the Platform from territories where their contents are illegal is prohibited. If You access the Platform from locations outside of the UK, You are responsible for compliance with all local laws. These terms and conditions of use shall be governed by the laws of England and Wales.

Due to the nature of the Internet, we do not always promise full and error free operation of this Platform.

These terms and conditions ("Terms") do not affect Your statutory rights.

To order goods through the Platform You must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by You to purchase the goods subject to these Terms.

Please note all activity and orders placed through the Platform are subject to fraud prevention and security checks.

User Accounts

1. To access features or services on the Platform, You will be required to create a user account. You agree to provide accurate, current, and complete information during the registration process and to keep Your account information updated. You are solely responsible for maintaining the confidentiality of Your account credentials, and You are fully responsible for all activities that occur under Your account. You must notify our customer service team by emailing help@boostworks.co.uk immediately of any unauthorised use of Your account.
2. BW reserves the right to close Your account if You are deemed, at Our sole discretion, to be attempting to defraud, deceive or any misuse of the Services or in any other unacceptable manner. Your account will also be closed if You leave Your employer or association or affinity sponsoring the scheme, or You are in breach of these terms and conditions. Once the closure process is complete, You will no longer be able to access Your Account or the other benefits associated with the Services and any monetary balance in Your Account would be deemed to be forfeited.
3. We take Our responsibility for looking after the security of Your Account and Our Service very seriously. Occasionally We need to carry out a "Know Your Customer" or "KYC" check. This check forms part of Our standard fraud and anti-money laundering prevention processes. We will temporarily close Your Account and send You an email which requires You to send us proof of Your identity to checkin@boostworks.co.uk so that We can validate Your identity. Upon validating Your identity, We will re-open Your Account.

Formation of Contract

1. For the avoidance of doubt, when purchasing from BW, we will consider a contract to have been made upon receipt of an order from You once we have established the availability of the goods and the price. If there is any discrepancy from the information shown on the Platform You will be informed.  If there is no discrepancy and payment has been taken the contract will be formed.  You will be informed by e-mail that payment has been taken.
2. Should an inaccuracy of the information on the Platform be discovered following receipt of Your order, You will be informed and You may decide whether to cancel or confirm the order. Once Your order has been processed Your contract will be binding provided when paying using points that Your Points balance is found to be correct prior to delivery. If the Points balance is incorrect the order will be void. If You have insufficient funds in your Account Balance to pay for the value of the order, We will request the order to be paid by debit card. Only personal UK registered debit cards may be used on the Scheme.
3. Some products and services You may have access to by using the Platform have conditions that apply in addition to these conditions: When purchasing from our Retailer partners additional conditions may be displayed within the appropriate Retailer's web page and You should read those carefully before You agree to use the product/service in question. If there are any inconsistencies between these Terms and the Retailer's product/service conditions, the Retailer's product/service conditions will prevail in relation to the products and services provided by the Retailer. You may be required to register with the Retailer to enable You to access the Retailer's Platform and to obtain the manufacturers warranties.

Description of Goods

1. Some of the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications, and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their Platforms. You should examine the specifications carefully to satisfy Yourself that You are purchasing what You require.

Accuracy of Product Information

1. All product specifications, images and other information published on our Platform have either been made accessible by suppliers, manufacturers, publications, publicists, or been gathered from public domain sources. Our intention is that all information on the Platform should be as accurate and up to date as possible. However, BW cannot guarantee the reliability, or the accuracy of the information contained within its pages. Should an inaccuracy be discovered prior to contracting, if possible, You will be informed, and You may decide whether to cancel or confirm the order. We may monitor or record calls between You and BW's support team to confirm that Your instructions have been carried out correctly and to help improve the quality of service. If You decide to buy any of these products or services, You do so at Your own risk and as a result of Your own choice. We are not a party to any dealings You have with Third Parties - these are Your direct responsibility.

Payment and Price

1. The total price payable for the goods will be stipulated at the time You place Your order. We are entitled to adjust the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong, prior to contracting. If there is any reason to change the price for the goods ordered, You will be informed prior to contracting so that You either cancel or confirm the order.
2. All prices on our Platform are inclusive, where applicable, of VAT but exclusive of delivery charges and or special delivery charges which will be payable as indicated at the time of placing Your order.
3. When purchasing using rewards You may purchase goods and services to the value of Your Account Balance. Should the goods exceed the value of Your Account Balance You may, if Your reward programme administrator allows, pay the balance of the price using Your personal debit card which is registered to You in the UK. If You are using Your debit card to pay the balance on an order You must provide BW with Your exact billing address and telephone number, that is, the address and phone number Your debit card issuing bank has on file for You. Incorrect information will cause a delay in processing or cancellation of Your order. Your order will only be processed, and goods despatched (subject to availability) once authorisation of Your debit card has been properly received and processed.

Ordering Items

1. If Your basket only contains discount items and You opt to pay for the items using a debit card, You will save a percentage of the value – as stated on the Platform – which will be credited to Your Account Balance. The amount You are due to save will display in the basket and will be credited to Your Balance as soon as the transaction is successful.
2. If Your basket contains a combination of reward and discount items, and You choose to use a debit or credit card to pay for the order, You will save a percentage of the value of the discount item(s). You will not save any money from the reward item(s) as discounts are not offered for these items.
3. Items paid for in part or full using Your Balance do not qualify for a saving or discount. If Your basket contains a combination of reward and discount items, and You choose to use all or part of Your Balance to pay for the order, You will not save anything on the discount item. If You choose to follow this payment method, Your Balance will not be credited with a saving of any kind.

Limitation of Liability

1. The Platform, the Services and the subject matter contained on the Platform pages ("Content") are provided on an "as is" basis. 
2. We cannot guarantee and make no representation or warranty that the Platform, the Services and the Content will meet Your requirements or will be uninterrupted, timely, secure, or error-free, that defects will be corrected, that the Platform, including without limitation any downloads from it, or the server that makes it available, are free of viruses or bugs and will not cause interruptions to Your computer systems or that the Content will be accurate, complete or reliable. The use of the same is at Your own risk. If You become aware of any inaccuracies or errors in the Content, please notify Us by contacting help@boostworks.co.uk. You should verify any Content obtained from this Platform before acting upon it. All other warranties, terms, and conditions, whether express or implied, statutory or otherwise relating to the Platform, the Services and the Content or sites accessed through this Platform are excluded to the extent permitted by law.
3. Notwithstanding any other provisions of these Terms, We do not exclude or limit Our liability for death or personal injury caused by Our negligence or for fraud or in respect of any other liability which cannot be excluded or restricted by law. Except in relation to liability for death, personal injury, fraud, or fraudulent misrepresentation Our total liability to You arising out of or in connection with these Terms and Your use of or inability to use the Platform, the Services or the Content (whether in contract, tort (including negligence), breach of statutory duty or otherwise) shall not exceed one thousand pounds (£1,000).
4. To the extent permitted by law, and subject to liability for death, personal injury, fraud or fraudulent misrepresentation We do not accept responsibility or liability (whether in contract, tort (including negligence), breach of statutory duty or otherwise) arising out of Your use of or inability to use the Platform, the Services or the Content for: (i) any loss of profit; or (ii) loss of data; or (iii) loss of goodwill; or (iv) loss of business opportunities ; or (v) loss of anticipated savings or benefits ; or (vi) business interruption ; (vii) or for any type of indirect, special or consequential loss, even if that loss or damage was reasonably foreseeable or We were aware of the possibility of that loss or damage arising.
5. We may provide links to other Platforms or resources operated by other organisations, including but not limited to the Services and Content ("Third Party Platform(s)"). Using a link means that You will leave Our Platform and link to another Third Party's Platform. These links are provided solely as a convenience to You and not as an endorsement by Us of the content on such Third Party Platforms. We make no representations or warranties regarding the correctness, accuracy, performance or quality of any content, software or service found at any Third Party Platform. The products and services offered on such Platforms, if any, will be subject to the terms and conditions referred to on such Third Party Platforms. You acknowledge that We will not be party to any transaction, contract or any other arrangement with a Third Party Platform that You may enter into through or as a result of use of the Platform or the Services and that We shall have no liability to You in respect of any such transaction, whether arising in contract, tort, under statute or otherwise. You undertake that You will not involve Us in any dispute between Yourselves and such third party.
6. Except for deliberate, fraudulent or negligent acts or omissions including any act resulting in death, personal injury, fraud or fraudulent misrepresentation, BW specifically excludes all and any losses, liabilities, claims, damages, expenses or costs over and above Your Account Balance value arising in connection with Your use of or inability to use the Platform. Any unauthorised access to or alterations of information provided on the Platform; Your use of any third party Platforms (including without limitation those that may be connected by hyperlink to this site); any arrangements entered into with any third party in connection with any information provided by or in connection with the Platform; the inaccuracy or incompleteness of any information supplied through the Platform.

DISCOUNTS

Reloadable Gift Cards

1. You may order Reloadable Retailer Gift Cards via our Platform. Once You receive the cards You will need to activate each one by registering them online on our Platform and, in some instances, You will also need to register with the retail partner whose card You have ordered. This will be indicated on the Reloadable Gift Card wallet and email You receive. On loading funds onto a Reloadable Gift Card, the price that You will pay will be as advertised on the Platform. Any Discount amounts and fees may be changed from time-to-time at our discretion and without notice. 
2. For new card orders, we will send You the Reloadable Gift Card You have chosen and You will need to activate following receipt. We will only initiate funds loaded onto activated cards, and we will do so as soon as possible and normally within 24 hours from activation. For all subsequent loads onto Reloadable Cards, we will endeavour to load money soon after Your order is processed, and normally within 24 hours. The time taken for the load to be spendable on the card will vary by retailer with some being immediate and others taking up to 4 working days. We reserve the right, however, to cancel and/or delay the processing of any Order if we suspect or believe that there is suspicious or irregular activity taking place on Your Account.  
3. Please note Reloadable Gift Card orders are non-refundable.

Instant Vouchers

1. Some vouchers available through the Platform are delivered in digital or electronic format and known as “Instant Vouchers”. If You order an Instant Voucher, this will be delivered to You by email to the email address You have registered on the Platform. Instant Vouchers (except for discounted cinema tickets) will also be placed in Your Digital Wallet and Messages area on the Platform where they can be retrieved at any time. We will endeavour to send Your Orders soon after Your order is processed, and normally within 24 hours. We reserve the right, however, to cancel and/or delay the processing of any Order if we suspect or believe that there is suspicious or irregular activity taking place on Your Account.
2. Please note Instant Voucher orders are non-refundable.

Online Purchasing

1. You can order products online direct with BW or third party Retailers linked through Our Platform. You will be offered either Cashback, a discount or a special price offered on the Retailer Platform. If You choose to purchase through a Retailer which is offering Cashback, You will be able to see the transaction through the Account Balance feature on Our Platform as set out in the process below in the Cashback section.

Your Cashback

1. Where orders are placed with third party Retailers offering Cashback, the service tracks Your payment and relies on third party systems used by the Retailer over which We have no control. The Cashback value should appear in Your Balance once we have received the Cashback from the retailer. This will normally be within 30 working days but can take up to 3 months to be allocated back to You. BW accepts no liability for failure in the tracking process on third party systems. Cashback may be affected by certain settings or software products installed on a computer which prevent the Retailer from tracking Your actions or the Retailer refusing to pay Cashback. If a technical failure on the part of the Retailer, or an incompatibility with the settings on a computer, prevents the Retailer from tracking the qualifying action or for some other reason we do not receive the Cashback, then We reserve the right not to allocate Cashback to your Balance. 
2. We provide features on the Platform for You to check that Your Cashback will be correctly tracked and added to Your Balance, and it is Your responsibility to ensure that You check Your Balance regularly.
3. If You report to BW within 45 days of a qualifying action taking place that the action has not been reported by the Retailer, then BW will contact the Retailer on Your behalf to try and recover the funds. In no circumstances should You contact the Retailer directly to try and obtain missing Cashback payments. BW may choose to make a goodwill payment in some circumstances, but this is absolutely at BW's sole discretion.
4. All Cashback payments are subject to BW receiving payment from the Retailer. Cashback in Your Balance has a nominal cash value of £0.00001 for every £1.00 of Cashback.
5. Unless expressly stated, Cashback payments into Your Balance are only available on purchases completed online. No Cashback will be paid on phone or post orders. Orders placed online that are later completed or revised by phone are also not eligible for Cashback. In these circumstances You are advised to cancel the order and place a new order online.
6. If You return an item or cancel a subscription before Your obligations with the Retailer are complete, then no Cashback will be awarded, and Cashback already credited to Your Balance will be removed. If You receive a Cashback payment that You are not eligible to receive, You must inform Us by contacting our support team at help@boostworks.co.uk at the earliest opportunity so that the transaction can be corrected.
7. Cashback is only available from Retailers’ Platforms that are visited directly via a hypertext link from the Platform. If You follow a hypertext link to one Retailer, then from that Retailer follow a hypertext link to another Retailer listed on our Cashback supplier site, without visiting the second Retailer directly from that Platform, Cashback will not be tracked or awarded.
8. Cashback amounts are published for guidance purposes only. We reserve the right to change or withdraw Cashback rates at any time and without notice. Amendments will be posted to the Platform as soon as possible. Current rates are displayed on the Platform and are available by contacting our support team. It is Your responsibility to check current rates before making a purchase. We reserve the right to cancel or amend any Cashback that, at Our sole discretion, is deemed by us to have been awarded in error.
9. BW will not be liable for incorrectly published Cashback amounts, nor will We be liable for any payment to You resulting from an incorrectly published Cashback amount.
10. In the event of a technical, administrative, or other error that results in the Balance in Your account exceeding the correct value, then You must inform Us at the earliest opportunity. The status codes of Cashback payments in Your Balance are for guidance only and represent BW's then current understanding of the status of the payment.
11. You can only redeem Your Cashback once the accrued Balance exceeds £10.00 and only on items advertised on our Platform. The price You will pay will be the face value of the item[s] as advertised on the Platform and You will not be entitled to any discounts and/or Cashback on such purchases.
12. Cashback in Your Balance - which is the value in your Balance that has been accrued from using Retailer offers - can be transferred out to a bank account of your choice once the accrued Balance exceeds £10.00.
13. Any Cashback credited to Your Balance has a validity period of 12 months from the date of issue. After 12 months, any unspent Cashback in Your Balance will expire and be removed from Your Balance as it expires on a First in First Out (FIFO) basis.
14. If Your account remains “Inactive” - meaning You have not accessed Your account using Your credentials or been passed through from another service (single sign on) and/or Your Balance has remained dormant for period of 12 months - Your account will be closed and the money in Your Balance will expire and will be deemed to be forfeited.
15. You are not permitted to spend funds gained from Cashback payments that You know You are not eligible to receive. Knowingly spending ineligible funds constitutes fraud. BW reserves the right to take legal and/or other remedies to recover these amounts.

Paper Vouchers

1. Paper Vouchers ("Vouchers") means any physical retail gift vouchers purchased on the Platform. For all physical Voucher orders, You may be asked at the Checkout if You wish to cover the loss of the vouchers in transit by using special (insured) delivery, if You do not take this option and Your Vouchers are lost in the post, You will not get a refund or be reissued with replacement vouchers. All postage and processing costs will be clearly stated at the Checkout.
2. You may return a complete order for Vouchers up to 14 working days from the despatch of Your order. It is Your responsibility to pay the postage on all returns except where Vouchers have been sent in error. We do not accept responsibility for returns lost in transit. We strongly recommend all returns are be sent by tracked or recorded delivery mail. Before returning Your Vouchers please contact Our support team at help@boostworks.co.uk to get a Returns Authorisation Number (“RAN”). Returns cannot be accepted unless they have been previously approved.
3. Voucher refunds will be credited on receipt of the returned and unredeemed Vouchers using the same payment method that was used to purchase the Vouchers.
4. After a period of 14 working days, We do not offer a returns service for Vouchers that are no longer required so please ensure that You only order the amount and type of Vouchers that You need.
5. Outside of the 14 working day period after receiving Your Vouchers, We are unable to accept returns or issue refunds for any reason including where a retailer has stopped accepting a particular Vouchers or ceased trading since the purchase was made. You should only order Vouchers that You intend to spend soon after receiving them.
6. If You do not receive Your Vouchers, please ensure You contact our support team within 21 days of Your order so that We can investigate any lost or misplaced Vouchers. We cannot guarantee a re-issue or refund of Your Vouchers outside of this 21-day period.
7. Voucher availability and postage rates are subject to change at any time and without notice. Our support team can provide current information on Vouchers and available rates. All orders are subject to fraud prevention and security checks. We take all reasonable care to ensure there are no errors, but we reserve the right to refuse an order where an error has occurred or for any other reason.
8. BW endeavour to ensure the correct despatch of Vouchers. BW cannot accept responsibility for any loss, liability, claim, damage, expense or cost whether as a consequence of negligence or otherwise arising in connection with an order placed with the Vouchers provider.
9. In the event of a failure to deliver Vouchers in time for You to make the intended use of them or to benefit from a planned purchase, Our liability is limited to providing a refund in full for the Vouchers if they are returned to us in accordance with these Terms.
10. The issuer of the Vouchers will account for tax under the face value voucher provisions in Schedule 10A VAT Act 1994.

Local Discounts

1. Your service may include a Local Discount Card. This card can be used to provide a discount or value-added offer when used at participating merchants across the UK. The service provides a feature which allows You to see what merchants in Your local physical location will accept the Local Discount Card and the offers available. Whilst BW make every effort to ensure the Local Discount offers remain available, from time-to-time offers may change and merchants withdraw from the Local Discount service. In the event of non-acceptance of the Local Discount Card at the merchant please contact our support team at help@boostworks.co.uk and provide the name of the merchant, the offer advertised and the time of the transaction. BW will investigate and provide a response to You in a timely manner.

Paperless Direct Debit

1. The service provides You the opportunity to set up regular payments to ensure that Your Reloadable Gift Cards are loaded so that You can benefit from the savings offered at the Retailers that You use regularly through setting up a regular Direct Debit Instruction. You can set up the paperless Direct Debit through BW by completing the forms on the system. You can alter the amount and choice of Reloadable Gift Cards that You load. There are certain situations where You may be required to send in a paper copy, where the account is in joint names, or You are not the account holder. You are at liberty to cancel the Direct Debit by notification to Your bank or building society. If You provide any information about another person, You should ensure that You have their consent to do so. This Direct Debit Instruction complies with the latest Direct Debit rules and guidelines published by Pay.uk and will be updated to ensure it complies to any changes in those regulations including the Direct Debit Guarantee for each account holder. Reloadable Gift Cards will only be credited once we have received cleared funds from Your Bank under the terms of the Direct Debit Instruction.

Fuel Card

1. Through the Platform You may be offered the option to purchase a Fuel Card for an annual fee - “Card Issuing Fee”. On receipt of Your application, completion of the Direct debit instruction and payment of the Card Issuing Fee, You will be sent a Fuel Card in the post. Once activated, the Fuel Card can be used to purchase fuel at participating fuel stations across the UK under the terms which will be sent to You with the Fuel Card. You will be asked to provide Your bank details when ordering the card to enable BW to set up a paperless Direct Debit from Your bank account to collect the charges incurred by You for the fuel purchased.
2. The charges relating to the service includes the Card Issuing Fee and transactional cost incurred by BW. The fuel card service offers a geo-location map, which provides You detailed information on which fuel station will accept the Fuel Card. Each week You will be emailed a “Fixed Fee” for Petrol or Diesel which will be the price at which You will be able to purchase Fuel for the next 7-day period using the Fuel Card. The charges relating to fuel purchased will be calculated based on the number of litres of fuel You purchased at the weekly Fixed Fee and not the advertised pump price at the location where the fuel was purchased. The charges that You have incurred will be collected by Direct Debit weekly for the previous week’s fuel purchased and the process repeats every 7 days.
3. If You have misplaced Your Fuel Card or it has been lost or stolen, You must inform our support team immediately at help@boostworks.co.uk. Your Fuel Card will then be cancelled and will not be able to be used.
4. If You report to us that Your Fuel Card has been misplaced or stolen, BW will not accept any responsibility for Charges incurred on Your Fuel Card before the date and time BW has confirmed that the Fuel Card has been cancelled, subject to any accrued fuel purchased that is not recorded at the time of suspension.
5. If BW are unable to collect payment from the Direct Debit for fuel that You have purchased using the Fuel Card, Our support team will then contact You to take an alternative form of payment. BW reserve the right to cancel any Fuel Card because of a missed payment indefinitely. If agreed with Your employer and You, You are unable to pay for Your fuel by means of a Direct Debit or an alternative payment method, then You agree that BW will instruct Your employer to make a net deduction from Your next salary payment to the value of the outstanding payment.
6. If You use Your Fuel Card to pay for premium Petrol or Diesel fuel, a surcharge may apply.
7. The maximum value of fuel You can purchase using Your Fuel Card per month is £500.
8. The payment reference on Your bank statement for Your Fuel Card Direct Debit will display as "PSL re Boostworks People Engagement Limited".

RECOGNITION

Reward Points

1. Points awarded to You by Your Scheme Provider and that contribute to Your Account Balance will become void and Your Account will be closed once Your Scheme Provider ceases to have arrangements in place with BW or upon the withdrawal of the Scheme by Your Scheme Provider or, if the Scheme is provided through Your employment with the Scheme Provider, You cease to be employed by the Scheme Provider unless otherwise agreed with both Your employer and with BW. Any Points in Your Account will be automatically forfeited if Your Account is closed.
2. Points that have been redeemed cannot be used again. If a transaction in which Points are redeemed is cancelled, reversed or not completed, BW will reverse the deduction of Points associated with such transaction.
3. Points are valid for a period of 24 months from the date Your Balance is credited. Points not redeemed within this period will be deemed to be forfeited and will be removed from Your account on a First in First Out (FIFO) basis.
4. On termination of the Scheme, any Points remaining in Your Balance will be deemed to be forfeited.
5. If an Account is inactive - meaning You have not logged in for a period of 12 months and there is no activity on Your account - the Account will be closed, and any Points in Your Balance will be deemed to be forfeited.
6. BW will correct your Account Balance if it is shown - to Your Scheme Provider’s reasonable satisfaction - to be wrong but, unless there are clear records showing this, Your Scheme Provider’s decision is final.
7. Points can only be held and redeemed as set out in these Terms. Any other use, or attempt to do so, is a serious breach of these Terms. Any use not in accordance with these Terms will be invalid and cannot be redeemed for rewards. A reward programme member can redeem Points from their own Balance only. Points from more than one Account cannot be combined to redeem for the same Reward. Points have no cash value.
8. If You think an unauthorised person has become aware of Your password or Account number, please notify BW immediately using the contact information at the end of these terms and conditions. BW cannot be responsible for any unauthorised use of Points.
9. Your Scheme Provider may, following notification to You, request BW to immediately suspend or terminate Your participation in the reward programme, and/or close any relevant Account, if there is a breach of these Terms by You, if You are abusive or offensive to any member of BW's staff, if Your reward programme administrator or BW reasonably believe that You have dealt with Points in a manner not permitted by these Terms, or suspect fraud or misconduct in relation to any Account in which case, the issue of rewards may be refused or cancelled. You may close Your Account at any time by notifying us using the contact information at the end of these terms and conditions. If an Account is closed all rights to redeem Points from that Account are lost.
10. Use of any Account and information transmitted under it are intended solely for the use of the member for whom it was created. If information is received in error, please notify BW immediately using the contact information at the end of these terms and conditions. The information must not be used for any purpose.
11. You undertake to co-operate fully with BW and Your Scheme Provider in any investigation that either or both may wish to carry out in relation to Your Account or Your use of the Platform.
12. You may only purchase items on the Platform as part of Your reward programme that You are legally authorised to do so. 
13. Where Points are redeemed for vouchers, gift cards, digital gift cards or e codes (gift cards) carrying a specified cash value, the gift card may have an expiry date specified on it and will be subject to any other terms and conditions stated on the gift card or otherwise publicised on the supplier’s Platform.
14. Only original gift cards will be accepted by our suppliers. Damaged, defaced or photocopied gift cards will not be accepted. Once Your Points have been redeemed for gift cards they cannot be exchanged back into Points, refunded or returned.
15. Each order for goods or services received by BW is an offer by You to purchase such goods or services subject to these terms and conditions together with those provided by the manufacturer or service provider and subject to BW checking the available Points in Your Balance.
16. Some manufacturers or service provider terms and conditions may preclude You from taking up or impose restrictions on Your reward. Please check with the service provider or BW for any such restrictions before ordering.
17. If You order an item from the reward catalogue and want to cancel it, You have 14 working days to request a cancellation.
18. If You have received an item and want to return it, please contact us within 14 working days. Please note, refund and returns policies are subject to individual retailers.

Responsibility for Goods Ordered

1. We will only deliver goods to the address detailed on the order and goods will not be left, in some instances, without a signature. You will be responsible for goods that You order when we have delivered them, and they have been signed for (where required).

Typographical Errors

1. BW will try to ensure that the information that it provides on the Platform is accurate and up-to date. In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price, prior to contracting. The information provided on the Platform from Retailers are the views expressed direct from those Retailers and not the views of BW and BW does not necessarily endorse those views. You are responsible for evaluating all available information and for any decisions that You make as a result. To the extent permissible by law BW excludes all liability for any illegality arising from or error, omission or inaccuracy in such material and BW takes no responsibility for such material.

Commercial Use

1. BW provides You with the information and Services on the Platform for Your own use. You are not entitled to use or distribute the information on the Platform site for any purpose other than for Your own personal use in transacting with Retailers. Use of any content of the Platform for any other purpose, including any commercial purpose whatsoever, is contrary to these Terms and expressly forbidden. You must not display the contents of the Platform in a frame surrounded by other media or adverts that BW has not originated or approved.

Changes

1. BW may modify the Services from time to time for any reason and without notice including the right to terminate all or part of the Services with or without notice without incurring any liability to You.

Payment Methods

1. We accept UK registered debit cards including Visa, MasterCard and Switch for products supplied by BW. On the order You must provide us with Your exact billing address and telephone number - the address and phone number Your bank has on file for You. Incorrect information will cause a delay in processing Your order. Your order will only be processed once authorisation of Your debit card has been received.
2. If you choose not to pay using a UK registered debit card, BW will automatically use your available Points Balance to fund the transaction. The value used will be automatically deducted from your Balance, at the point of confirming the transaction.
3. If you have insufficient Points Balance to fund the transaction you are attempting, BW will then automatically use available Cashback funds to fund any remaining value.

Availability of Goods

1. All products and Services supplied by BW are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason, we will not charge You for these and we will refund any money already paid for them within 30 working days. If an item is out of stock, You will contacted and asked if You would to like cancel the order or accept the estimated delivery date.

Delivery Charges

1. For BW supplied products only all prices on our Platform are exclusive of delivery charges which will be added to the price of the products at our checkout if relevant. Delivery prices quoted are for most UK Mainland addresses. Northern Ireland (BT), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) may incur additional charges (email us for a quotation) and may also experience delivery delays. We will provide a quotation of delivery charges for these locations upon request.
   

Delivery Times

1. Whilst we make every endeavour to deliver Your goods (including card loads) in a timely manner please allow for up to 14 working days to receive Your order. We will endeavour to deliver goods in a timely manner however sometimes delay in delivery of goods is outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

Time Limitation for Notification of Claims - BW Supplied Products Only

1. Damage in transit: If goods arrive in a damaged condition, You must make a note on the carrier's delivery consignment note and it will be Your responsibility to inform us within 14 working days from delivery.
2. Shortages: It is Your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be Your responsibility to notify us within 14 working days from delivery.
3. Incorrect Goods: It is Your responsibility to notify us of any incorrect goods supplied within 14 working days from delivery.
4. Non-Deliveries: We will not accept liability for any goods lost in transit.
5. Faulty Goods: If goods are delivered and are found to be faulty, please contact our support team at help@boostworks.co.uk. If goods which You return as faulty are found to be in full working order, these will be returned to You and an administration fee of 15% of the price of the goods along with the cost of carriage back to You will be charged to You.

Product Guarantees

1. All products supplied directly by BW are covered by the terms and conditions of the Manufacturer's Guarantee for a period of 12 months. This guarantee specifically excludes faults caused by accident, neglect, and misuse. This does not affect any statutory rights that You may have.

Intellectual Property Rights

1. The names, images and logos identifying BW, its subcontractors or Retailers and their products and Services are subject to commercial business rights called copyright, design rights, patents and trademarks owned by the respective parties. These rights mean that the party who owns them can insist that they are treated in certain ways to protect their ownership of those rights. Nothing contained in these Terms shall be construed as conferring by implication, estoppel, and usage or otherwise any license or right to use any trademark, patent, design right or copyright of BW, its subcontractors, or Retailers. Unless otherwise specified the copyright in the contents of all the pages in this web site are owned or licensed to BW.

Information Security

1. BW employ up to date electronic and physical security to try to ensure that Your data is kept secure in accordance with the current data protection legislation. Whilst we use commercially reasonable efforts to check for the most commonly found viruses, worm, and or trojan horses, or other newly created viruses we are not in a position to confirm that this Platform and any links to it will be free from such viruses and cannot accept any liability in this regard due to the fast-changing nature of such threats. We therefore recommend that You carry out Your own virus checks, particularly before opening any link or using the site.
2. We have no access to credit or other financial details that You give to third party Retailers when making purchases. You should satisfy Yourself of a Retailer's security and authenticity before entering Your credit card or other financial details or passwords into any Platform, whether accessed via the Services. If You are ever unsure of a Platform's authenticity or security provision, You should not continue with Your transaction.

Applicable Law and Entire Agreement

1. This Platform is controlled, operated and administered by BW from its offices within the United Kingdom. BW makes no representation that materials at this site are appropriate or available for use at other locations outside of the United Kingdom and access to them from territories where their contents are illegal is prohibited. Your use of the Services and these Terms shall be subject only to the laws of England and Wales which shall exclusively govern the interpretation, application and effect of all the above permissions, exclusions, licenses and conditions of use. These Terms constitute the entire agreement between You and BW relating to the subject matters herein.

Returns and Refunds

1. Our returns and refunds policy is outlined separately on the Platform. Please review the policy carefully to understand Your rights and obligations regarding returns and refunds.
2. In accordance with the Consumer Contracts Regulations 2013, if You are a customer based in the United Kingdom, You have the right to cancel Your order within 14 days from the day You receive the products. To exercise this right, You must inform us in writing of Your decision to cancel the order. Returned products must be in their original condition.
3. We reserve the right to refuse returns or refunds if the returned products are damaged, used, or not in their original condition.
4. You will be responsible for the cost of returning the goods. Should BW arrange for the collection of the goods You will be charged the cost of collection. Should the goods returned not be in the condition in which they were delivered to You, BW reserves the right to charge the cost of putting the goods into a re-saleable condition, which may be up to the full price charged. Any refund due will be paid within 60 days of the return date. Any refund will be paid minus any charges for collection and the cost of returning goods to a re-saleable condition.

Notices

1. Except as explicitly stated otherwise, any notices shall be given by post to BW Attn: CEO/Legal Department, Boostworks People Engagement Limited, Victor House, Wheatley Business Centre, Old London Road, Wheatley, Oxford, OX33 1XW or email help@boostworks.co.uk.
2. Notice shall be deemed given 24 hours after email is sent and confirmation received, unless the sending party is notified that the email address is invalid. Alternatively, we may give You notice by email or certified mail, postage prepaid and return receipt requested, to the address provided to BW. In such case, notice shall be deemed given 3 days after the date of mailing.

Our Rights

1. Without limiting other remedies, we may limit Your activity, issue a warning, temporarily suspend, indefinitely suspend or terminate Your redemption of Points through us and refuse to provide our services to You if: (a) You breach these terms and conditions or the documents they incorporate by reference; (b) we are unable to verify or authenticate any information You provide to us; or (c) we believe that Your actions may cause financial loss or legal liability for anyone including You, our customers, users or us.
2. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.

Resolution of Disputes

1. In the event a dispute arises between You and BW, our goal is to provide You with a neutral and cost-effective means of resolving the dispute quickly. Accordingly, we strongly encourage You to first contact us directly to seek a resolution.

Contact Details

1. You can contact us using the following contact details:

Boostworks People Engagement Limited,
Victor House,
Wheatley Business Centre,
Old London Road,
Wheatley,
Oxford,
OX33 1XW
Tel: 01865 876696
help@boostworks.co.uk

Company Registered in the UK, Number 04516741. VAT Number 805 4597 19. Registered address as above.

© 2023 Boostworks People Engagement Limited, Victor House, Wheatley Business Centre, Old London Road, Wheatley, Oxford OX33 1XW. Registered number: 04516741. Registered in England & Wales.

V1.10 December 2023

At Boostworks People Engagement Limited (Us, We, Our), we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect or receive personal information, how we use it, the conditions under which We may disclose it to others and how We keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using Our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and Our privacy practices should be sent by email to customerops@boostworks.co.uk or by writing to Boostworks People Engagement Limited, Victor House, Wheatley Business Centre, Old London Road, Wheatley, Oxford OX33 1XW. Alternatively, you can telephone 01865 876696.

Who are We?

We are Boostworks People Engagement Limited, a leading provider of web based portals (website, websites) providing discounts and reward and recognition solutions for the benefit of Our customers members or employees. Boostworks People Engagement Limited is a company (no. 4516741) registered in the UK. The registered address is Victor House, Wheatley Business Centre, Old London Road, Wheatley, Oxford OX33 1XW.

What type of information is collected from you?

The personal information We collect from you or receive about you might include:

• your full name
• address
• email address
• age
• gender
• date of birth
• employee or membership number
• telephone number
• IP address

In addition, We will collect information regarding what pages you access on Our website and when. If you make a payment online or purchase a product from Us, your card information is not held by Us, it is collected by Our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?

We may use your information to:

• process orders that you have submitted
• to carry out Our obligations arising from any contracts entered into by you and Us
• dealing with entries into a competition or prize draws
• seek your views or comments on the services We provide
• notify you of changes to Our services
• send you marketing communications to inform you about our services that we obligated to deliver as part of any contracts entered by us and your employer or membership organisation
• send you updates and information about your account
• notifications on service availability

Changes in the way We use your information

From time to time we may change the way we use your information. Where we believe you may not reasonably expect such a change we will notify you and will allow a period of at least 30 days for you to raise any objections before the change is made. However, please note that in some cases, if you do not agree to such changes it may not be possible for us to continue to operate your account and/or provide certain products and services to you.

Who has access to your information?

We will only use and share your information where it is necessary for us to lawfully carry out our business activities. Your information may be shared with and processed by Our suppliers to process and fulfil orders placed by you. We want to ensure that you fully understand how your information may be used.

• We will not sell or rent your information to third parties.
• We will not share your information with third parties for marketing purposes.
• We may pass your information to our suppliers for the purposes of fulfilling orders you place on Our website or services you have requested that are not provided by Us. However, We only disclose personal information that is necessary to deliver the service to you or for the fulfilment of an order placed by you. We also have a contract in place that requires Our suppliers to keep your information secure and not to use it for their own direct marketing purposes.
• Where We are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
• We work closely with various suppliers to bring you a range of quality and reliable products and services through the use of links from Our website. If you elect to use a link in from our website to a Third Party Supplier and you enquire about or purchase one or more of their products, the relevant Third Party Supplier will use the personal information you have provided them to carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore We advise you to read their Privacy Policy. We will not supply any personal data to Third Party Suppliers you access by use of links through Our website.
• We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if We're under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply Our terms of use published on Our websites. However, We will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from Us. If you do not want to receive promotional emails from Us then you can deselect your choices by ticking the relevant boxes situated on the form you complete when We collect information from you. You may update this consent at any time in your Account Settings on the website and deselecting or selecting the consent tick box.

We will only contact you for marketing purposes by email, phone or text message where We are obligated to as part of any contracts entered by Us and your employer or membership organisation or unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can unsubscribe from email marketing or change your marketing preferences either online on the websites or at any time by contacting Us by emailing customerops@boostworks.co.uk or by writing to Boostworks People Engagement Limited, Victor House, Wheatley Business Centre, Old London Road, Wheatley, Oxford OX33 1XW or by calling Us by telephone on 01865 876696.

How you can access and update your information

The accuracy of your information is important to Us. You can manage and update some of your personal information on the website by clicking on your account details. For other personal data We may hold about you this can be updated by contacting Us by email at customerops@boostworks.co.ukk or by writing to Boostworks People Engagement Limited, Victor House, Wheatley Business Centre, Old London Road, Wheatley, Oxford OX33 1XW or by telephone on 01865 876696.

You have the right to ask for a copy of the information We hold about you at any time and at no cost.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give Us or we receive personal information about you, We take all take steps to ensure that once received that it's treated securely. Any information held by Us or used by Us is encrypted in transit and at rest. When you are on a secure page, a lock icon will appear on the page you are viewing.

Where We have given (or where you have chosen) a password which enables you to access certain parts of Our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that We can contact you with information relevant to you. We may also use your personal information to detect and reduce fraud and credit risk.

Use of 'cookies' and Google Analytics

Like many other websites, the Boostworks People Engagement Limited websites uses cookies. 'Cookies' are small pieces of information sent by an Us to your computer and stored on your hard drive to allow Our website to recognise you when you visit.

They collect statistical data about your browsing actions and patterns on Our websites but they do not identify you as an individual. This helps Us to improve Our website and deliver a better more personalised service.

Also, We use cookies to identify you when using our online link cashback feature and if cookies are not enabled on your computer or device We will be unable to pay you cashback on your transaction with the linked supplier. We use Google Analytics to record and monitor your usage of the website however, this is undertaken anonymously and cannot be traced back to you. It is possible to switch off cookies by setting your browser preferences. Turning cookies of will result in a loss of functionality when using our website.

The table below explains the cookies we use and why.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Microsoft Internet Explorer
• Opera
• Apple Safari

To find information relating to other browsers, visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit tools.google.com/dlpage/gaoptout.

Links to other websites

Our website may contain links to other web services sites run by other organisations. This privacy policy applies only to Our website‚ so We encourage you to read the privacy statements on the other web services sites you visit from Our website. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from Our website.

In addition, if you linked to Our website from a third-party site, We cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

18 or Under

We are concerned to protect the privacy of persons aged 18 or under. If you are aged 18 or under‚ you are not permitted to use Our websites and must not provide personal information to Us.

Transferring your information outside of Europe

As part of the services offered to you through Our websites, the information which you provide to Us will not be transferred by Us to countries outside the European Union (“EU”).

If you use Our services while you are outside the EU, your information will still not be transferred outside the EU to provide you with our services.

Your Rights

We want to make sure you are aware of your rights in relation to the personal information We process about you. If you wish to exercise any of these rights, if you have any queries about how We use your personal information that are not answered here, or if you wish to complain please contact Us at Boostworks People Engagement Limited, Victor House, Wheatley Business Centre, Old London Road, Wheatley, Oxford OX33 1XW. Alternatively, you can telephone 01865 876696 or email help@boostworks.co.uk.

Please note that in some cases, if you do not agree to the way We process your information, it may not be possible for Us to continue to operate your account and/or provide certain products and services to you.

• Access – You have a right to get access to the personal information We hold about you.
• Rectification – You have a right to rectification of inaccurate personal information and to update incomplete personal information.
• Erasure – You have a right to request that We delete your personal information.
• Restriction – You have a right to request Us to restrict the processing of your personal information.
• Portability – You have a right to data portability.
• Objection – You have a right to object to the processing of your personal information.
• Marketing – You have a right to object to direct marketing (See Your choices)
• Withdraw consent – You have a right to withdraw your consent (See Your choices)
• Lodge complaints – You have a right to lodge a complaint with the regulator.

How long do we keep your information?

By providing you with products or services, We create records that contain your information, such as customer order records. Records can be held on a variety of media (physical or electronic) and formats. We manage our records to help Us to serve Our customers well (for example for operational reasons, such as dealing with any queries relating to your account or order) and to comply with legal and regulatory requirements. Records help Us demonstrate that We are meeting our responsibilities and to keep as evidence of Our business activities. Retention periods for records are determined based on the type of record, the nature of the activity, product or service purchased. We normally keep customer account and order records for up to six years after you cease to use Our website. Retention periods may be changed from time to time based on business or legal and regulatory requirements.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in November 2019 (Ver 1.05)